Refund policy

All sales are final

We do not offer refunds or accept returns. Please review your order carefully before purchasing — sizing help is on our Size Guide, and our team is happy to answer any question before you buy.

Free size swaps

Wrong size? We'll swap it free, one time per order. Contact us within 14 days of delivery with your order number. Items must be unworn, unwashed, and in original condition; we may request photos before approving a swap. Snoozeroo reserves the right to modify or discontinue the size-swap program at any time.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos and your order number and we'll make it right with a replacement.

Delivery window & non-delivery claims

Most orders arrive within 3–6 days, but carriers occasionally experience delays outside our control. Please allow up to 30 days from your order date for delivery before a non-delivery claim is considered valid. While a tracked shipment shows as in transit within this 30-day window, the order is not eligible for a refund or a "product not received" claim. If your tracking hasn't updated in 10+ business days, contact us and we'll investigate with the carrier.

Chargebacks

Please contact our support team before opening a payment dispute — we resolve nearly every issue faster than a bank can. Chargebacks filed while an order's tracking shows movement within the 30-day delivery window, or filed without first contacting support, will be contested with order, tracking, and delivery evidence.

Cancellations

Orders may be cancelled within 12 hours of purchase, provided they have not yet shipped. After that, the order is on its way and the policies above apply.